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Ordering and Shipping Information

When you call our toll free number (877) GED-PROD [877-433-7763], you will always hear friendly, knowledgeable voices that can help you order precisely what you need. We guarantee satisfaction with everything we sell. We are committed to offer you service, quality and value.

Ordering
Place your order via our website at www.GreenExpressDirect.com, phone, fax or U.S. Mail. Our telephone hours are 7:00 A.M. - 4:00 P.M. Pacific Time, Monday-Friday. Order by item number, size and color, if applicable. Include a second color choice.
Toll Free: (877) GED-PRODUCTS (877-433-7763)
Fax: (702) 651-1303
Shop Online at: www.GreenExpressDirect.com
Mail Address: 4675 Vandenberg Drive, N. Las Vegas, NV 89081-2733

Pricing
Green Express Direct™ strives to ensure the accuracy of all information provided. However, Green Express Direct™ is not responsible for errors, omissions or misprints. All prices and manufacturers' specifications are subject to change without notice. Sales tax is applicable in Arizona and Nevada. Customers are responsible for complying and paying any state or local sales tax in conjunction with their order from Green Express Direct.

Promotional Codes
Green Express Direct™ may offer discounts periodically by the means of a "Promotion Code" that can be entered during the checkout process. All promotion code discounts are on "Subtotal" price only. Shipping and Tax are not discounted. Only one promotion code can be used per order. All promotion code will have an expiration date.

Backorders
We make every effort to ensure that all items advertised are available. However, due to the popularity of our products some items may be temporarily out of stock. We do not accept backorders on COD orders and orders outside the Continental United States. Backorders that become available within 30 days will automatically be shipped, after 30 days you will be contacted prior to shipment of backordered items. If for some unforeseen reason the backorder is not available after 60 days the order will be automatically cancelled.

Shipping
All orders are shipped via UPS Ground, Fed Ex Ground, Motor Freight, or USPS. Air shipments are available at an additional charge. Contact us for more details. If calling after regular business hours, please leave a message and we will get back to you as soon as possible.

Freight charges shown apply to shipping within the contiguous United States. International shipments may require additional freight charges. International customers will be contacted by us with exact shipping costs prior to shipping. No credit cards are charged until shipping costs are approved by customer.

Delivery
Delivery times vary by manufacturer, 48 hours to 5 business days. Exceptions may apply - see product description.

International Orders
Please note that additional freight, duty, taxes and US customs charges may apply. These charges are not charged by Green Express Direct™. For additional information please contact your local Customs Office.

Payment
We accept credit cards, Visa, MasterCard or Check. Returned check charge of $30.00. Any returned checks result in account terms of credit card, certified check or money order only. Contact Green Express Direct™ to establish an open account.

Return Policy
You may return any unused, saleable product within 30 days for a refund. Items must be in a new condition and returned with all original packaging and accessories. Shipping costs will not be refunded unless product is defective. Before returning product, request via phone, fax or eMail a Return Authorization number. Write the Return Authorization number on the outside of the box for prompt credit. It is suggested that you insure the package for the value of the contents.

Defective Item Policy
All products sold by Green Express Direct™ are sold with the warranties of the manufacturer as such warranties are stated in the written materials of the manufacturer that are shipped with the product. Green Express Direct™ specifically disclaims any and all additional express or implied warranties, other than the replacement of defective items, which shall be buyer's sole remedy against Green Express Direct™.

Damaged Goods
Refuse Shipment - If your package appears damaged at the time of delivery you have the right to refuse the shipment.

Notification of Damage - If a package arrives damaged please notify us within 24 hours. Please retain the original shipping cartons as examination by a carrier inspector may be necessary. For motor freight shipments notify the carrier immediately of the damage and then contact Green Express Direct.

Wrong Item Shipped - Please eMail or fax in your order confirmation for verification of accuracy. If the wrong item was shipped we will ship out the correct item with no shipping fees.

Privacy Policy

Green Express Direct™ LLC has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain.

Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide customer service. You may elect to have your information completely removed from this system by eMailing us at sales@greenexpressdirect.com with your request. We do not store any type of credit card information.

Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us eMail at sales@greenexpressdirect.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.


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Phone:
(877)GED-PRODUCTS

eMail:
info@greenexpressdirect.com

FAX:
(702)651-1303



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